SAP BI or business analytics software is not the same as SAP B1 CRM » . In fact, SAP BI software is much more advanced than B1 CRM. The difference between the two, therefore, lies in the way in which business intelligence can be integrated and used to help a company run its business better.
SAP B1 CRM is simply an application that is linked to the corporate network and can access various internal company information from within the company. This will include information such as personnel records, purchase orders, service requests, inventory levels, call details, and so on. The software only monitors these internal data and cannot actually help the company in any way.
By contrast, SAP BI can do both. The BI software allows companies to tap into SAP data in order to find out what the company is doing, who their customers are, what is happening in the market and more. In other words, by using the BI software, businesses can make better decisions, save money, gain competitive advantage, and so on. A well-executed BI strategy can also help the company improve overall productivity.
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